Privacy Policy jkc8 – Member Data Protection & Security

1 Information We Collect

Jkc8 collects various types of personal information to enable us to provide a safe, seamless and responsible service to every member. Data collection is carried out transparently and only for legitimate purposes.

2 How We Collect Data

Jkc8 collects your personal data through various transparent and lawful channels. We ensure the data collection process is conducted responsibly at every stage.

• Account Registration: Information you provide when completing the registration form, including your name, email, phone number and date of birth.
• KYC Process: Identity verification documents such as copies of your ID card, bank statement, or utility bill uploaded for verification purposes.
• Financial Transactions: Information automatically collected when you make a deposit or request a withdrawal through the platform.
• Platform Usage: Behavioural data collected automatically while you browse, play, or interact with features on the jkc8 platform.
• Support Communications: Information you share when contacting our customer support team via live chat or email.
• Cookies & Similar Technologies: Data collected through cookies, web pixels, and other tracking technologies when you visit our website.

3 Purpose of Data Use

The personal data we collect is used solely for legitimate and necessary purposes in order to provide you with the best service. jkc8 does not use your data for purposes beyond the scope stated below.

• Account Management: Creating, verifying and managing your member account on the jkc8 Platform.
• Payment Processing: Processing deposits and withdrawals securely through your chosen payment method.
• KYC & AML Compliance: Meeting legal requirements related to identity verification and anti-money laundering compliance.
• Platform Security: Detecting and preventing fraud, unauthorised access and suspicious activity on your account.
• Customer Support: Handling inquiries, complaints and technical support requests you submit.
• Service Improvements: Analysing usage patterns to improve features and the user experience on the jkc8 Platform.
• Marketing Communications: Sending you promotional information and exclusive offers — only if you have given consent to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance.

4 Sharing Information with Third Parties

Jkc8 respects your privacy and will not share your personal information with third parties except in the following situations required to provide services or comply with the law.

• Payment Providers: Required transaction information is shared with payment providers such as DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost to process your deposits and withdrawals.
• Game Providers: Minimum technical data required is shared with third-party game providers to enable you to access the games they offer on the jkc8 Platform.
• KYC Services: Identity verification data is shared with trusted KYC service providers to meet legal compliance requirements.
• Legal Authorities: jkc8 will disclose information when required by law, court order or a legitimate request from law enforcement authorities.
• Business Transfers: If jkc8 is involved in a merger, acquisition or asset sale, user data may be transferred as part of that transaction, with appropriate notice provided to members.

5 Data Security

Jkc8 continually invests in the latest security infrastructure to ensure your personal and financial data is always protected. Below are the security layers we employ:

While jkc8 takes all reasonable precautions, no system can guarantee 100% absolute security. You are also responsible for keeping your account password secure and not sharing your login credentials with anyone.

6 Data Retention Period

Jkc8 retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable law. Our retention policy is as follows:

• Active Account Data: Retained for the duration of active membership and up to 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with financial and tax legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, in accordance with anti-money laundering legal requirements.
• Communication Logs: Customer support records and related communications are retained for 3 years.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
• Technical & Log Data: System logs and technical data are retained for 90 days for security and troubleshooting purposes.

Once the retention period expires, your data will be securely deleted or anonymised in a form that cannot be linked back to your identity.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding your personal data held by jkc8:

8 Cookies & Tracking Technologies

Jkc8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use the platform to help us improve our services. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, display settings and login details for your convenience.
• Analytics Cookies: Helping us understand usage patterns and improve jkc8 platform features based on real usage data.

You can manage cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the jkc8 platform.

9 International Data Transfers

In the course of its operations, jkc8 may transfer your personal data to countries outside Malaysia. Such transfers are only carried out when necessary and with adequate safeguards in place.

• All international data transfers are carried out in accordance with lawful protection mechanisms such as standard contractual clauses or data protection adequacy requirements.
• Data recipients outside Malaysia are required to comply with data protection standards equivalent to or stricter than Malaysia's PDPA requirements.
• Jkc8 ensures that every party receiving international data transfers has signed a legally binding data processing agreement.

10 Children's Policy

The jkc8 platform is not intended for individuals under the age of 18. jkc8 does not knowingly collect personal data from minors.

If we discover that we have collected personal data from individuals under the age of 18 without appropriate parental or guardian consent verification, we will take immediate steps to delete that data and close the relevant account.

11 Privacy Policy Amendments

Jkc8 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements.

• Any material amendments will be communicated to members via a notice on the jkc8 website or by email at least 14 days before the changes take effect.
• The latest version of this Privacy Policy is always available on this page, along with a clear last-updated date.
• Continued use of the jkc8 platform after any amendments take effect will be considered your acceptance of the updated policy.
• If you disagree with any amendments made, you have the right to close your account before the changes take effect.

12 Contact Our Data Protection Officer

If you have any questions, concerns or complaints regarding how jkc8 handles your personal data, please contact our Data Protection Officer (DPO). We are committed to resolving every inquiry thoroughly and promptly.